WetVapes Return/Exchange policy

 

Send all returns to:


Wet Vapes inc
3341 Sheridan dr
Amherst N.Y 14226
United States



We have a 3 day return policy on new unopened merchandise from the date of shipment. You may return merchandise at any time during the 3 day period. It is your responsibility to inspect all of your items upon receipt of the shipment. Any claims for DOA, missing parts or damage must be reported within 48 hours of receipt of goods according to the tracking info. There will be no exceptions to this policy, making statements like 'I just noticed it', or 'I just now opened the item' or 'I didn't notice it earlier' or 'I didn't know', or 'I was on vacation/out of town' will not change the enforcement of this policy. We do not guarantee compatibility between items. If you have any questions about compatibily please ask before placing your order. We will not accept returns due to incompatibility. No refunds will be given on any used merchandise or any of the following items: cartomizers, atomizers, replacement coils, mesh, drip tips, wick or wire. All other merchandise must be in new un-used condition to be eligible for a refund. A 10% restocking fee will be applied to merchandise returns. A return shipping label may be sent for return orders at our discretion, otherwise the customer is responsible for return shipping. All returns will be inspected upon receipt. If the items do not meet the return criteria no refund will be given. Any items that fail to meet the return criteria will have the option to be returned to you at the expense of actual shipping charge in both directions. If payment for both the return shipment and shipment back are not received within 30 days the items will be considered abandoned. Shipping charges will not be refunded. All returns must have prior written authorization. To request authorization please use our contact form and choose the subject heading 'RMA Request'. All returns that do not have prior authorization or require a signature will be rejected.